EatClub Pay is the most seamless way to pay your bill at EatClub venues where you have redeemed an exclusive offer.

After you have set it up, an EatClub digital card will sit within your Apple or Google wallet. This will enable you to tap and pay your bill at any EatClub venue via a restaurant’s Eftpos machine with the exclusive offer automatically deducted from your total bill.

The venue will not have anything extra to do aside from giving you the best service experience possible, better yet, they won’t even know that you are using an EatClub offer to dine in.

We’ve all experienced sitting down at a busy venue during their peak rush hour period and have seen first hand how hectic things can get. Managing everything from customers, staff, tablets and everything in between is a difficult task especially with constantly changing staff on the roster who may not know how EatClub works.

Our traditional vouchers required members to present their EatClub voucher on arrival then when paying, staff would manually deduct the offer amount from the final bill. Over the past 3 and half years of running our dine in offers, we’ve collected a lot of customer feedback. We know sometimes deals were forgotten by staff, drinks weren’t included and members felt awkward asking for their offers to be applied, giving some users at times an unpleasant dining experience when using the app.

EatClub Pay directly solves these issues and played a massive role in why we introduced the change. By applying offers automatically when tapped on the eftpos machine to pay, it means our members never have to feel awkward again by announcing they’re from EatClub whilst at the same time, ensuring offers are ALWAYS honoured for the entire bill. It’s allowed us to reduce a number of tasks our partners previously had to manage, making it easier for them to train staff and deliver top notch service to all their guests no matter what and improve the user experience across the board for all our members and partners who use the app.

The new process is so discreet that you don’t need to let the restaurant know you’re dining-in on a deal, all you’ll need to do on arrival is take a seat at the next available table.

Restaurants use EatClub to fill their tables during their quiet times of the day. We’ll let the venue know your estimated arrival time although this doesn’t mean a table will be reserved for you.

Rather reserve a table? You can always contact the restaurant to book a table over the phone and still use your EatClub card to pay. Keep in mind, because you’ll tap your EatClub card on the eftpos machine and your offer will be automatically applied when paying, there’s still no need to mention your from EatClub.

We have some simple yet essential dining rules to follow to ensure your offer doesn’t become invalid.

We want you to feel confident using your EatClub digital card. If you ever run into any technical issues when using it to pay your total bill, we’ll reimburse you the offer amount. Here’s what you need to do:

By following these quick and easy steps, it allows our customer service team to process your refund request more efficiently and enables our tech team to log and resolve your issue more effectively. Once resolved, we will be in touch with any necessary updates.

If your matter is urgent or if you would like to provide feedback over the phone, our support team is quick and easy to reach on 0485 840 525 and always happy to help!

The EatClub Card is a digital, prepaid Mastercard that sits in your Apple or Google Wallet. The card is loaded by EatClub and allows you to pay your bill in full after your redeemed offer has been automatically applied. This means you’ll never have to discuss your offer with staff and ensures the offer you redeemed is always honoured.

As it’s a prepaid card, this has no impact on your credit score and no additional personal details are required for its creation.

Using the card is simple, all you need to do is,

Once you tap to pay using your EatClub card, the venue will receive the total bill amount, your linked card will be charged the total bill amount less your redeemed offer and we’ll cover the rest. Once paid, you can find all the transaction details associated with your dine-in experience on the offer confirmation screen by clicking “view bill”.

We want to avoid any errors when applying the deal and take any other aspect of human error out of the equation. In order to achieve this, we made the decision to migrate all of our partnered restaurants to EatClub Pay. Running both systems at the same time would operationally not be possible without running into mistakes. To avoid these, EatClub Pay is the only way to redeem a dine-in offer on the app moving forward.

EatClub Pay requires a one time set up and only takes a few minutes to complete. We appreciate that the shift brings a big change for our users and we’re here to support you with anything that you need to make this change as smooth as possible. If you do need a helping hand, please contact our support team on 0485 840 525 who will be happy to help you through any step of the process.

Our digital card requires a one time setup and only takes a few minutes to complete. After redeeming a dine in offer on the app, simply follow the prompts to link your preferred payment method, select your card design then add it to your Google or Apple wallet. If you have any questions during the setup process our support team is here to help. Feel free to reach out to us on 0485 840 525 and we’ll be happy to answer any questions and offer assistance in completing the EatClub Pay setup.

Your personal credit card details are only required on the EatClub app, and they are safely encrypted and stored by our payment partner Stripe. Even though your EatClub card sits in your digital wallet, you do not have to add your personal card details to your Google or Apple Wallet in order for the EatClub card to work.

If you’ve used our in-app ordering system before for take away, you can use the same payment details by selecting the card you’ve previously added during the EatClub Pay set up process. As it’s a prepaid card, this has no impact on your credit score and no additional personal details or credit checks are required for its creation.

About Stripe: Our financial partner stripe who is run under the same regulations as Australian banks uses 256 bit encryption technology to ensure your details are kept safe. 256 bit encryption serves as the strongest data encryption standard in the market and makes it impossible for anyone to access your private details. If you’d like to learn more about Stripe, click here.

EatClub can be used on any NFC compatible device. After you’ve completed the one time setup process, go to your payment details and follow the prompts under “Devices connected” to add EatClub Pay to your alternative devices. Once you’ve completed this step, check your digital wallet on the associated device and you should find your EatClub Pay card ready to use.

There is a known issue with Google Wallet which causes the wrong card to be charged when tapping with your EatClub card. We’re currently working with Google to get this issue fixed as soon as possible, although if you do experience this issue or store multiple cards in your Google Wallet, we recommend setting your EatClub Pay card as default and double checking your EatClub receipt to confirm you’ve paid the correct amount.

Contactless payments can be interrupted for various reasons like magnetic phone cases and/or other physical cards which are kept in wallet phone cases. If you experience any error messages after tapping your card, please double check there are no magnets or other physical cards near the terminal before trying to make your payment again.